What about returns?

The Customer may return the purchased product(s) up to 14 days after the date of receipt of the Order. The product can only be returned and refunded if it is in perfect condition, intact, in its original packaging, with no missing parts, and accompanied by any accessories and instructions, allowing it to be resold in its current condition. Please refer to the general terms and conditions of sale for further information on returns.

Returns management and professional after-sales service

In the context of our B2B relationships and supply for large-scale projects, the return conditions are governed by the contractual nature of the order:

Verification upon receipt (Inspection): Upon delivery, each package must be carefully checked in the presence of the carrier. Any non-compliance or damage related to transport must be recorded in writing on the delivery note in order to activate the transport insurance and immediate replacement.

Guarantee of Conformity: Maison Belloeil guarantees that each product delivered strictly complies with the technical specifications and samples approved at the time of ordering. In the event of a proven manufacturing defect, we will replace the parts or products as soon as possible, in coordination with our manufacturing partners.

Special Orders (Contract): In accordance with international trade practices, products that are specially manufactured, customized (colors, fabrics, “Marine-Grade” finishes) or ordered in bulk for a specific project cannot be returned or exchanged once the order has been confirmed.

Cancellation: All cancellation requests must be received by us before production begins. Once manufacturing has begun or the products have been shipped from our partner factories, the order is considered firm and final.