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Client Care
Most frequent questions and answers
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Here you will find our customers' most frequently asked questions and our answers, organized by topic.
Do you provide support for hotel, residential, and large-scale development projects?
Yes. Maison Belloeil specializes in consulting, FF&E supply, and custom sourcing for architects, designers, developers, and procurement teams (Hospitality, Residential, and Giga-projects). We ensure aesthetic consistency, technical feasibility, and the reliability of the supply chain throughout the entire project.
Purchasing Conditions
Maison Belloeil supplies outdoor furniture for residential, hospitality and international development projects.
Orders are generally confirmed upon acceptance of a quotation and agreed payment terms. For international and project-based orders, payment conditions may vary depending on the scope of the project, order volume and logistics requirements.
We remain available to discuss tailored purchasing conditions and to provide all necessary information regarding pricing, lead times and delivery arrangements.
Where can we view your collections? Physical Locations & Showrooms
Where can we view your collections? Physical Locations & Showrooms
Maison Belloeil operates through its design office based in Toulon (French Riviera) and an international network of partners and select showrooms. For professional buyers and specifiers, we organize private consultations, remote working sessions, or on-site specification meetings featuring presentations of color charts and technical samples.
What are your capabilities in terms of customization and bespoke sourcing?
All of our collections can be adapted to the architectural requirements of your projects: specific dimensions, materials, colors, and finishes. If a product is not listed in our catalog, our design office will identify the ideal technical solution through our network of European manufacturers.
What “marine-grade” standards and specifications do your products meet?
Our outdoor collections comply with rigorous specifications tailored to demanding saline and tropical environments (yachting, hospitality in the Middle East): ASTM standards, BSCI, UKAS, and GS Mark certifications, and National High-Tech Enterprise qualification.
Do you provide technical documentation and specification sheets?
Yes. All technical data sheets, performance test reports, 3D files, and material compliance certificates are provided upon request to support your specification documents and requests for proposals.
What are your minimum order quantities (MOQ) and production lead times?
Initial order: €11,000 (excluding tax)
Standard order: €15,000 (excluding tax)
Delivery times: 1 to 4 weeks for in-stock items. For custom-made items, personalized orders, or large-volume orders, the average lead time is 4 to 12 weeks, depending on the schedule confirmed during the quote phase.
If a product is defective, how does it work?
If your product is defective, please do not hesitate to contact us as soon as possible. You will find all our contact details in the “Contact” section of our website. To help us process your request quickly, please attach your invoice and as many details as possible to your message, such as photos.
What are your logistics capabilities and delivery terms (Incoterms)?
We operate in accordance with international trade standards (DDP, DAP, or FOB). In partnership with global logistics providers such as Kuehne + Nagel, we handle all customs formalities and secure freight. For complex projects, we offer consolidated multi-site deliveries or a “white-glove” service (unloading, on-site installation, and packaging management).
What payment methods are accepted?
Payments can be made via international bank transfer (SWIFT), credit card, or PayPal. For Contract orders and custom projects, installment payment plans are established according to the terms agreed upon when the quote is approved.
How is furniture assembled on site?
Most of our pieces are delivered fully assembled or require only minor assembly. As part of our full installation service, our partner teams handle the entire setup process on site so that the furniture is ready for immediate use.
Do you work on large-scale hospitality or real estate projects?
Yes. Maison Belloeil collaborates with architects, designers, developers and procurement teams on hospitality, residential and large-scale outdoor projects.
Our team can support projects requiring coordinated furniture solutions, consistent design identity and reliable supply capacity.
What is the return and warranty policy for B2B orders?
- Special & Custom Orders: In accordance with standard international trade practices, special-order items, personalized products, or bulk orders for a specific project cannot be returned or exchanged after final approval.
- Inspection upon Delivery: Each package must be inspected upon receipt in the presence of the carrier. Any objections must be noted on the delivery slip to activate the insurance and initiate a replacement under warranty.
- Warranty of Conformity: If a proven manufacturing defect is found, our Customer Service department will arrange for the defective parts to be picked up and replaced as soon as possible.
How can we contact you?
Via social media (LinkedIn and Instagram), via email, by phone, or using the form on our Contact page.
